Wednesday, 28 May 2014 10:55

How to hold people to account

In the corporate world and in society generally, we show great unwillingness - and great inability – to hold people to account for what they should be doing and for what they said they would do.

The consequence is that at work we allow people to underperform for decades, while they collect full salaries. We accept that they attend costly training and development programs but don’t apply their learning afterwards. We tolerate those whose toxic behaviour causes widespread stress and unhappiness. In our personal relationships we put up with abusive, inconsiderate and unreliable behaviour in many forms. We’re surrounded by people who drive us crazy; when often all it takes is one conversation to reverse the situation.

Start now to develop the competence to manage conversations in which you hold people to account. They will help you resolve performance and relationship issues once and for all.

1. Plan what you’re going to say: the background to the situation, outcome you want and how you’ll describe the issue precisely
2. Make your case; provide facts, explain your view or feelings and invite dialogue with an open question that creates accountability
3. Gain commitment to change in behaviour: acknowledge the other person’s view, elicit ideas for change, agree on actions and follow up.

You’ll learn more skill most quickly in a six hour personal coaching process: R6 500 plus VAT.

Alternatively you can use a one day, small group process. This is supported with a 20 minute Skype coaching session per person after the training, a template for planning your own conversations and e-mail feedback on as many plans as are submitted afterwards. Fee: R2 999 plus VAT per person, minimum 3 people.

Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to book.

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