How to handle people who drive you crazy

Like everyone else, you have people you’d rather not talk to and conversations you’d prefer to avoid. The longer you bite your tongue, the more your frustration and anger build up, until the day you explode. Then you do more harm than good, and revert back into seething silence.

It’s better to speak up sooner. This workbook explains how to plan and handle these difficult conversations, with guidelines, dialogue from examples of real conversations and a template you can use to plan your own conversations.
Description

Like everyone else, you have people you’d rather not talk to and conversations you’d prefer to avoid. The longer you bite your tongue, the more your frustration and anger build up, until the day you explode. Then you do more harm than good, and revert back into seething silence.

It’s better to speak up sooner. This workbook explains how to plan and handle these difficult conversations, with guidelines, dialogue from examples of real conversations and a template you can use to plan your own conversations.

A template is included on which you can plan your own conversations and if you wish, return it to Straight Talk for personal e-mail feedback.