Books

Straight Talk provides a set of skills that helps you deal with any difficult conversation. Firstly, it helps you to find a solution or a change in behaviour that resolves the problem. Secondly, it does so in a way that helps you build better relationships with people you’re talking to. If you use straight talk, you will soon be able to talk to almost anyone about almost anything. I say ‘almost’, because this is no magic potion. The first principal of straight talk is that you always choose your battles, and there will be some conversations with certain people that…
This book is about the conversations that determine both the direction and the quality of our lives. They are the conversations in which we feel strongly and see things differently; when we argue about rights and wrongs; where the stakes are high, people get hurt, and relationships suffer. The Straight Talk process gives you a way to manage difficult, sensitive and scary conversations so they become stepping stones toward better relationships. It takes practice. You’ll know you’re getting there when you feel your levels of frustration, resentment and anger start to drop, along with your stress levels; and you begin…