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We often react to our mistakes by blaming and accusing others, rather than by acknowledging what we’ve said or done and apologising. A sincere apology can prevent the emotional wake you leave behind, doing harm to others. We often react to our mistakes by blaming and accusing others, rather than by acknowledging what we’ve said or done and apologising. Witness our behaviour on the roads and in parking lots! Blaming others can be easier than seeing and admitting the error of our ways. Sometimes we are afraid to apologise in case the apology is not accepted. Often we expect other…
It’s fascinating how much one can learn about people and the culture of their organisations by listening to the conversations they hold. There’s the manager who has been around for a while, knows his job and can see a mistake at ten paces. His conversations are short, sharp and one way. Don’t look to him for encouragement or positive feedback. He will tell you what has gone wrong, and exactly what he wants you to do to fix it. All he requires in return is your nod of understanding and commitment. He and his organisation pridethemselves on their action orientation.…
Another year! How are you going to find the energy to get through another one? Resilience is the ability to keep going even when you have change and challenge in your life and you’re finding it tough. Resilience is about behaviour, not character or personality. That means you can learn to do it. An important thing to learn is how to focus and take action on what will get the results you want. To really make things happen you have to put thinking and doing together. If you do neither, you will not create any change in your life. Using…
Positive thinking is an assumption or mental attitude that expects successful outcomes and good results. It puts you in a better position to tackle whatever is coming at you. Negative thinking is also an assumption but it is debilitating and depressing.  It drains your energy and that of everyone around you. You can choose whether you hold positive or negative assumptions.  They do not change reality, but they do affect how you think, feel and behave. Resilient people choose to hold positive assumptions, not because it is a nice thing to do, but because positive assumptions help them think and…
Toxic people are those whose attitudes and behaviour poison the environment. They blame, complain and criticise, put people down, and infect everyone with their pessimism, negativity and bad humour. Some moan about anyone they see as more successful than they are; some are angry; others are bullies who dominate and humiliate anyone they see as weaker than themselves. Toxic people create working places, families and social groups in which people become stressed, depressed and exhausted. One of the first things you can do to become more resilient is to deal with the effects of their toxicity. Whatever their problems, you…