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It’s said that a goal without a deadline is merely a dream. All businesses have goals and an integral part of goal setting is setting deadlines. Meeting goals and objectives, and doing so on time, is the way you build your reputation. People who care about deadlines build reputations for professionalism and dependability. You might do great work; but if you don’t turn it in on time, you won’t get much credit for it.  You keep clients happy when you meet delivery deadlines for products and projects. It’s the only way to obtain repeat business. When you meet payment deadlines…
Bullying has been in the news lately because it seems to have reached epidemic proportions in schools. But in the business world, where it’s more often called harassment or toxic behaviour, it’s just as common. Bullying is not about anger, disagreement or conflict. It is the wilful, deliberate and repeated display of aggression and domination by one person toward another. It’s about contempt and control, and reflects the bullies’ view of the imbalance of power between them and their targets.  Most bullying in the workplace is emotional and psychological. It’s more subtle, but no less damaging, than being pushed around…
You get frustrated with employees who make the same mistakes over and over. You feel pressurised and stressed by clients whose demands are unreasonable.  Your stomach goes into a knot with anticipation of big orders that might – or might not – come through. You worry that a strike at your key supplier could disrupt your production process. You snap at a colleague and then feel guilty that your behaviour was unreasonable. There’s a lot more emotion involved at work than you might think. But we’ve been taught that big boys don’t cry and that holding onto a stiff upper…
It is common knowledge – as well as common sense – that if you want to get the best performance from people, you must be clear on what you want them to do.  That has been the starting point for a veritable industry that has arisen around writing goals and objectives, targets, standards, key performance areas and indicators, outputs and BHAGS – Big Hairy Audacious Goals. Even the best remedies however have side effects, and there are several that come with goal setting. One of the most serious is that you get what you ask for.  When CEO Lee Iacocca…
People are our most important resource. It’s a phrase that’s used often and appears regularly in various forms in company reports and on walls and posters throughout the country. Most managers today accept that managing the performance of their people and giving them regular feedback is one of their most critical roles. In practice however, things play out somewhat differently. For a start, managers are often reluctant to give people any feedback at all. Whether it is for work done well or about a mistake that has been made, giving feedback is rarely as urgent a task as chasing up…